Return Policy

Customer Refunds

If a customer receives a damaged or wrong product (i.e. completely different from order specification) may submit a problem report (i.e. order decline request) under orders dashboard in customer's account. That will trigger a request for refund from ChapMart Finance immediately. ChapMart will examine the order decline request and offer an instant refund into customer digital wallet for further purchases. ChapMart digital credit allows a customer to purchase any item of equivalent value and may be used as a payment option during a purchase.

Return Claims and Settlements 

All sellers must expect and agree to receive claims of order returns from customer(s) and to resend orders as per customer specifications. Order returns delivery cost is on the seller and failure to resend the order to a claiming customer will result to deducting the order amount of the shipment under claim from seller ChapMart Wallet and will be settled when the seller request for funds withdraw. To minimise return claims, ChapMart insists on adherence to Seller's Code of Conduct and Service Level Agreement so as to maintain the 100% Customer Satisfaction policy.

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