Terms & Conditions

Ownership of Site; Agreement to terms of Use

Welcome to ChapMart! We’re delighted to have you on our website and maybe even using our services. Please continue reading to learn about the terms by which you may use our Services. If you have questions about this Agreement, please contact us at support@chapmart.com Services, checking the box marked [“I Agree”], or by otherwise affirmatively stating your desire to use the Services, you signify that you have read, understood, and agree to be bound by this Agreement and to the collection and use of your information as set forth in the ChapMart Privacy Policy, otherwise you may not use the Services. Because our Services change relatively often, the terms in this Agreement and our Privacy Policy may change too at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, ChapMart grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

 

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to ChapMart, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. ChapMart is not responsible for creating user content for any purpose unless consulted to do so when needs arise. All ChapMart accounts users have exlusive rights to manage their own content while ChapMart only provides technical support.

 

Your use of the site

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. ChapMart reserves the right to bar any such activity. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ChapMart, including any ChapMart account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any ChapMart server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.

 

Payment Transactions

All payments are processed within the site. ChapMart accepts payments from Visa Card, Master Card, American Express Card, Vodacom MPesa and Tigo Pesa via secure channel. ChapMart withholds 10% of each transaction as commission and service charge and wires the payments to seller bank account within 2 business days after seller request for funds withdraw. The 10% commission is applied to the cost of goods only and will not affect the delivery fee. The seller will receive 90% of amount paid by a customer as the cost of goods plus the delivery fee in full amount. Order Confirmation All sellers are supposed to accept an order as it is pressed to notify the customer that delivery process has been initiated. If a seller, for any of the defined reasons, is not able to deliver the ordered products as required and specified in the order details, he or she is supposed to decline the order and that will trigger an immediate refund to the customer in form of digital credit. A seller can only decline an order if goods ordered are out of stock or he or she is unable to deliver for reasons beyond control. ChapMart discourage the act of order declining and will suspend seller account after three consecutive declines so as to maintain a high level of Service Level Agreement and 100% customer satisfaction policy.

 

Order Delivery

All sellers must accept the obligation to make order delivery within the specified delivery period. ChapMart provides a 3 days (i.e. 72 Hours) for city delivery, 5 days (i.e. 120 Hours) for intercity delivery and 15 days (i.e. 360 Hours) for international delivery. Order payment can and should only be requested once the delivery period of each respective order has ended. Delivery Fee ChapMart will charge the customer an addition to the cost of goods a delivery fee which can be configured by each seller in the Delivery Fee section of the seller's dashboard. All sellers have a freedom to set their own delivery fee, not exceeding the ChapMart acceptable delivery charges limit. For heavier of larger products like furniture or machines, Per Item delivery fee can be set and the customer will be required to pay the delivery fee in the multiple of the quantity of those products ordered. Per Item delivery fee should be set for city, intercity and international delivery.

 

Seller Payment

ChapMart requires all sellers to have a bank account which will be used for transferring payments. All payments will be verified and transferred through internet banking and no any other form of payment is acceptable.

 

Return Claims and Settlements 

All sellers must expect and agree to receive claims of order returns from customer(s) and to resend orders as per customer specifications. Order returns delivery cost is on the seller and failure to resend the order to a claiming customer will result to deducting the order amount of the shipment under claim from seller ChapMart Wallet and will be settled when the seller request for funds withdraw. To minimise return claims, ChapMart insists on adherence to Seller's Code of Conduct and Service Level Agreement so as to maintain the 100% Customer Satisfaction policy.

 

Customer Refunds

If a customer receives a damaged or wrong product (i.e. completely different from order specification) may submit a problem report (i.e. order decline request) under orders dashboard in customer's account. That will trigger a request for refund from ChapMart Finance immediately. ChapMart will examine the order decline request and offer an instant refund into customer digital wallet for further purchases. ChapMart digital credit allows a customer to purchase any item of equivalent value and may be used as a payment option during a purchase.